Frequently Asked Questions
Everything you need to know about your audio experience and orders.
How long does shipping take for my SOUNDPEATS order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally range from 10-15 business days.
What is your return policy for open-box electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, provided it is not damaged.
Do SOUNDPEATS products come with a warranty?
Yes, all our earbuds and audio accessories come with a 12-month limited warranty covering manufacturing defects and technical hardware issues.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.
How do I pair my earbuds if they aren't connecting?
First, ensure your earbuds are fully charged. Reset them by placing them in the charging case and holding the pairing button for 10 seconds, then select 'SOUNDPEATS' from your device's Bluetooth menu.
Are SOUNDPEATS earbuds waterproof for sports?
Most of our models feature an IPX4 or higher water-resistance rating, making them resistant to sweat and light splashes, perfect for workouts and outdoor activities.